PRIVACY POLICY
Untapped Performance · theuntapped.co.nz · [email protected]
Last updated: 2026 · Anna Veale (sole trader) · NZBN 9429048265423
CONTENTS
This Privacy Policy explains how Untapped Performance collects, uses, stores, and protects your personal information. It is written in accordance with the Privacy Act 2020 (New Zealand).
SECTION 01
Who We Are
Untapped Performance is operated by Anna Veale (sole trader), based in Tauranga, New Zealand. We provide performance coaching, sports massage, and athlete development
services.
Privacy queries: [email protected]
SECTION 02
What We Collect
We collect personal information that is necessary to provide our services. This may include:
Your name, contact details (email, phone), and date of birth
Health information, including injuries, medical conditions, and current treatments
Information about your sport, training schedule, and performance goals
Session notes and progress records
Payment information (processed securely through Stripe — we do not store card details)
Communications between you and Untapped Performance
Information provided through intake forms, questionnaires, and the performance gap quiz
We only collect information that is relevant and necessary to provide you with our services. You are not required to provide personal information to browse this website, but some services cannot be accessed without it.
SECTION 03
How We Collect Personal Information
We collect personal information directly from you when you:
Book a session or Season Pass through our website
Complete an intake form, consent form, or questionnaire
Take the performance gap quiz
Session notes and progress records
Contact us by email, phone, or social media
Participate in a coaching or massage session
Subscribe to our email list
SECTION 04
How We Use Your Personal Information
We use your personal information to:
Deliver coaching, massage, and performance services to you
Send booking confirmations, reminders, and session-related communications
Maintain accurate records of your sessions and progress
Process payments and manage invoicing
Send relevant resources, updates, and offers (you may unsubscribe at any time)
Improve our services and understand how they are being used
We will not use your personal information for any purpose that is not related to providing or improving Untapped services without your explicit consent.
SECTION 05
Health Information
Health information is a type of sensitive personal information under the Privacy Act 2020. We collect health information where it is necessary for the safe and effective delivery of our services.
Health information is kept strictly confidential and is accessed only by Anna Veale. It is not shared with third parties except where required by law or where you have given explicit consent.
SECTION 06
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:
With service providers who assist us in delivering services (such as our booking and payment platform, and Stripe) — these providers are required to handle your information in accordance with privacy law
Where required by law, court order, or government authority
Where there is a serious and credible risk of harm to you or another person
With your explicit consent
SECTION 07
Storage and Security
Your personal information is stored securely within our client management system, which uses industry-standard security measures. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
While we take care to protect your information, no online system is completely secure. We encourage you to contact us promptly if you believe your information may have been compromised.
SECTION 08
How Long We Keep Your Information
We retain your personal information for as long as is necessary to provide our services and meet our legal obligations. Session records are typically retained for seven years in accordance with standard business record-keeping requirements.
If you would like your information deleted, please contact us at [email protected]. We will action your request unless we are required by law to retain the information.
SECTION 09
Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate or incomplete
Ask us to delete your personal information (subject to any legal retention obligations)
Withdraw consent to the use of your personal information for marketing purposes at any time
To exercise any of these rights, contact us at [email protected].
We will respond to your request within 20 working days, as required by the Privacy Act 2020.
SECTION 10
Complaints
If you believe we have breached your privacy, please contact us first at [email protected] so we can attempt to resolve the matter directly.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner. More information is available at www.privacy.org.nz.
SECTION 11
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser.
We may use third-party analytics tools (such as Google Analytics) to collect anonymised information about website usage. This information does not identify you personally.
SECTION 12
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
SECTION 13
Contact Us
For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact:
Performance coaching and bodywork
for athletes who are ready to become
unlimited. Based in Tauranga, NZ.
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Copyright 2026. Untapped NZ. All Rights Reserved.
Copyright 2026. Untapped NZ.
All Rights Reserved.